What Is the WP Engine Workflow? This is our way of deeply troubleshooting a site without impacting a customer’s live site. Many support teams will disable plugins, etc. directly on a customer’s site — however, this can cause any number of unintended and damaging consequences. To avoid this, we ask customers for permission to copy […]
Different mobile devices/mobile OS load different keyboards for our forms; sometimes, they do not contain a decimal point key. We have a custom code snippet that will change the type of the custom amount field to a number field and will display the decimal point on most devices: https://library.wpcode.com/snippet/rodjlwom/ For custom code snippets, we suggest […]
If a WP Simple Pay form isn’t initialized properly and there are no errors in the console, it is usually a decent indicator that nothing has happened, which is usually a good indicator that nothing has loaded. You can view the page source, and if none of the WP Simple Pay scripts nor any other JavaScript are […]
Summary WP Simple Pay relies heavily on JavaScript for many of its features. If a form is not working as expected, a JavaScript issue is one of the things to check for. Here are the steps to identify common JavaScript issues in WP Simple Pay and fix them. Troubleshooting Open up the payment form page’s […]
Many site owners use optimization and caching plugins to speed up their sites. However, some features from these plugins can cause WPForms functions to not work properly. This article is for after you have identified a JavaScript issue, and suspect an optimization plugin that is installed on a customer’s site. Troubleshooting Optimization Plugins JavaScript issues caused by optimization […]
There are usually two ways ModSecurity comes into play, but both ultimately do the same thing: block requests that attempt to send data to the website. 1. Blocking a redirect back from checkout.stripe.com 2. Blocking an internal request made to the website. For #1, they need to allow the domains listed here https://stripe.com/docs/ips#stripe-domains to redirect back […]