Troubleshooting – WP Simple Pay Support Knowledge Base

Troubleshooting Installment Plan Issues

Technical IssuesTroubleshooting November 13, 2024

The important thing is to compare this metadata: simpay_charge_count: 1 simpay_charge_max: 3 With the actual number of Invoices that have been processed. For example: https://dashboard.stripe.com/connect/accounts/acct_1OjQpaKQOSCCRnHm/subscriptions/sub_1QId21KQOSCCRnHmMh4tAQWi There have been four processed invoices, and the simpay_charge_count is still at 1, which means the webhook did not correctly run to increment the count when an invoice payment succeeded. […]

Payments Logging in Stripe from Two Sites

Technical IssuesTroubleshooting January 16, 2024June 11, 2025

Note: It is always recommended that each WPSP installation be connected to its own Stripe account Issue I am highlighting a specific issue with a specific user. The site URLs will obviously differ for different cases, but it helps illustrate the point of seeing specific URLs. They use WPSP on two websites, walklistencreate.org and Placecloud.io. […]

If Multiple Emails are Being Sent Per Payment

Troubleshooting January 2, 2024

If you visit https://dashboard.stripe.com/webhooks and see duplicate entries for /wp-json/wpsp/v1/webhook-receiver/ have the customer remove the additional entries so that only one webhook endpoint remains. Current automatic billing subscriptions are not affected by webhooks — webhooks are primarily used for additional actions such as email notifications.

Faking an older WP Simple Pay install date

Troubleshooting August 10, 2023January 16, 2024

Sometimes you’ll need to fake that WP Simple pay was installed at an earlier date; to test notifications for example. Using a tool like SQL Buddy, in wp_options look for simpay_installed Then generate a timestamp that is a few weeks old here and replace the value: https://www.epochconverter.com/

SupportAssist Tutorial

MiscTroubleshooting August 8, 2023January 16, 2024

SupportAssist Tutorial SupportAssist is an internally developed and maintained AI assistance tool designed to provide our support team with possible solutions to customer inquiries prior to viewing the support ticket. SupportAssist uses the SKB site (this site you are on), our HelpScout saved replies, and our public facing documentation (https://easydigitaldownloads.com/docs) to provide possible solutions to […]

Multiple Webhooks, One Account

Technical IssuesTroubleshooting February 22, 2023

https://gist.github.com/spencerfinnell/8d2e53cf9ea9e1212dd380909ccf78b0 ^ two plugins. one for each site. then append ?site=site-a and ?site=site-b to the respective endpoints: I did ask our lead developer about this, and there is a way with a custom code snippets to get things to work the way you require. You’ll want to use the following gist that has a snippet […]

To see if payments have been made using WP Simple Pay

MiscTechnical IssuesTroubleshooting February 2, 2023June 11, 2025

You can see in this log entry that the attempt is associated with WP Simple Pay, and contains other plugin relevant information: Compared to a log entry from one of the other payment plugin attempts: If the customer has other integrations, services, or websites using the same Stripe account, they’ll need to ensure they are […]

Update The Custom Amount Field With Javascript

MiscTechnical IssuesTroubleshooting January 26, 2023January 16, 2024

Here’s an example of how to update the custom amount field with JavaScript: https://gist.github.com/spencerfinnell/bc770cce91af5d79fdb0a187faa0bd77#file-script-js-L5 The field can be hidden with CSS, but it needs a custom amount price option so JavaScript can adjust it.

Edit Payment Form Metaboxes are Hidden

Technical IssuesTroubleshooting November 30, 2022June 11, 2025

If a user reports that they cannot edit a payment form because the edit form meta boxes are not shown. At some point, that user account had hidden the Payment Form meta boxes. WP Simple Pay has a function that removes the “Screen Options” tab on the WP Simple Pay form editing screens. This prevents […]

ActionScheduler_DBStoreMigrator Error

Troubleshooting July 6, 2022June 11, 2025

NOTE: This is no longer relevant; I am leaving it here for posterity. WP Simple Pay does not require or load WooCommerce. It is a standalone payment plugin. However, it does utilize a PHP library that is maintained by the authors of the WooCommerce plugin. Tickets containing example errors: https://secure.helpscout.net/conversation/2080780982/2331181/ https://secure.helpscout.net/conversation/1928405917/2006535/ The error, which […]