Technical Issues – WP Simple Pay Support Knowledge Base

Troubleshooting Installment Plan Issues

Technical IssuesTroubleshooting November 13, 2024

The important thing is to compare this metadata: simpay_charge_count: 1 simpay_charge_max: 3 With the actual number of Invoices that have been processed. For example: https://dashboard.stripe.com/connect/accounts/acct_1OjQpaKQOSCCRnHm/subscriptions/sub_1QId21KQOSCCRnHmMh4tAQWi There have been four processed invoices, and the simpay_charge_count is still at 1, which means the webhook did not correctly run to increment the count when an invoice payment succeeded. […]

Payments Logging in Stripe from Two Sites

Technical IssuesTroubleshooting January 16, 2024June 11, 2025

Note: It is always recommended that each WPSP installation be connected to its own Stripe account Issue I am highlighting a specific issue with a specific user. The site URLs will obviously differ for different cases, but it helps illustrate the point of seeing specific URLs. They use WPSP on two websites, walklistencreate.org and Placecloud.io. […]

Stripe Subscription Quantity Change

Technical Issues January 16, 2024January 16, 2024

You can enable subscription quantities by adding either a “Number”, “Dropdown”, or “Radio” custom field in your payment form (depending on the selector style you would like to use), and enabling the “Quantity Multiplier” setting: If you enable Subscription Management through Stripe’s “Customer Portal,” you can configure that to allow the quantity to be […]

Multiple Webhooks, One Account

Technical IssuesTroubleshooting February 22, 2023

https://gist.github.com/spencerfinnell/8d2e53cf9ea9e1212dd380909ccf78b0 ^ two plugins. one for each site. then append ?site=site-a and ?site=site-b to the respective endpoints: I did ask our lead developer about this, and there is a way with a custom code snippets to get things to work the way you require. You’ll want to use the following gist that has a snippet […]

To see if payments have been made using WP Simple Pay

MiscTechnical IssuesTroubleshooting February 2, 2023June 11, 2025

You can see in this log entry that the attempt is associated with WP Simple Pay, and contains other plugin relevant information: Compared to a log entry from one of the other payment plugin attempts: If the customer has other integrations, services, or websites using the same Stripe account, they’ll need to ensure they are […]

Update The Custom Amount Field With Javascript

MiscTechnical IssuesTroubleshooting January 26, 2023January 16, 2024

Here’s an example of how to update the custom amount field with JavaScript: https://gist.github.com/spencerfinnell/bc770cce91af5d79fdb0a187faa0bd77#file-script-js-L5 The field can be hidden with CSS, but it needs a custom amount price option so JavaScript can adjust it.

Edit Payment Form Metaboxes are Hidden

Technical IssuesTroubleshooting November 30, 2022June 11, 2025

If a user reports that they cannot edit a payment form because the edit form meta boxes are not shown. At some point, that user account had hidden the Payment Form meta boxes. WP Simple Pay has a function that removes the “Screen Options” tab on the WP Simple Pay form editing screens. This prevents […]

Mobile Amount Field Not Displaying Decimal Point

SupportTechnical IssuesTroubleshooting March 22, 2022January 16, 2024

Different mobile devices/mobile OS load different keyboards for our forms; sometimes, they do not contain a decimal point key. We have a custom code snippet that will change the type of the custom amount field to a number field and will display the decimal point on most devices: https://library.wpcode.com/snippet/rodjlwom/ For custom code snippets, we suggest […]

Email Delivery Issues

Technical Issues March 22, 2022November 29, 2022

At times customers will experience issues with our email delivery. Below is a copy and paste of our document entry for this that explains everything quite well. Using a third party for email delivery Reliable email delivery is incredibly important for websites. Unfortunately, non-reliable email delivery is a common problem with most hosting accounts, which […]

Issues With Rate Limiting

Technical Issues March 22, 2022January 16, 2024

WP Simple Pay automatically limits the number of consecutive requests that a single IP address can make. By default, WP Simple Pay limits requests to 1.5-hour timeframes, meaning once the limit is reached, the user must wait 1.5 hours before the request will be completed. Standard usage of WP Simple Pay will very rarely cause […]