This article details the process to review DocsBot replies. NOTE: This should be performed every business day for the previous 24 hours. On Monday’s this will need to be performed for the period from Friday to Monday. It’s recommend that this be performed at the same time each day, for example at 5pm ET. Reviewing […]
Documentation link: https://wpsimplepay.com/doc/customer-susbcription-management-settings WP Simple Pay offers a settings area to control how Customers can manage their Subscriptions. These settings can be found in WP Simple Pay → Settings → Subscription Management. WP Simple Pay’s cart-free and account-free nature means no “account area” exists to retrieve and manage past purchases. To ensure access to previous purchases, […]
While this doesn’t happen often, we occasionally get an angry customer who threatens to sue us or is plain mad because Stripe has flagged or disabled their account and is holding their money. Most people should complete the Stripe-requested steps instead of getting upset, but Stripe can change their requirements anytime, which often causes confusion […]
Introduction: In order to achieve the goal of Help Scout triage, you’ll need to quickly assess the needs for a ticket. You’ll then use this information to either immediately reply or tag the ticket with specific tags where the appropriate team members can take additional steps. Please always use the same formatted tags when adding […]
Different mobile devices/mobile OS load different keyboards for our forms; sometimes, they do not contain a decimal point key. We have a custom code snippet that will change the type of the custom amount field to a number field and will display the decimal point on most devices: https://library.wpcode.com/snippet/rodjlwom/ For custom code snippets, we suggest […]
If a WP Simple Pay form isn’t initialized properly and there are no errors in the console, it is usually a decent indicator that nothing has happened, which is usually a good indicator that nothing has loaded. You can view the page source, and if none of the WP Simple Pay scripts nor any other JavaScript are […]
Translating WP Simple Pay When you switch to your language in WordPress, WP Simple Pay will only be translated if the appropriate files exist and are fairly current. If translations to your language appear to be non-existent or outdated, please consider contributing translations for your language for WP Simple Pay. It’s fairly straightforward, does not […]
As of November 25, 2025 we decided to ask users to cancel, buy a new license and issue a refund for the value/trouble. Reasoning: the process below is hard to follow and prone to errors. This may come up if: – A customer requests to move their recurring subscription from PayPal to credit card. […]
Documentation link: https://wpsimplepay.com/doc/customer-susbcription-management-settings/#allowing-management-for-subscriptions-created-without-wp-simple-pay Subscriptions that were created without WP Simple Pay, or created manually in Stripe, will not receive Upcoming Invoice email reminders. These Subscriptions will not contain the necessary identifying information WP Simple Pay uses to determine the validity of a Subscription. In order to send emails for these Subscriptions, the Subscription must contain […]
When a customer requests to have their personal data removed from WP Simple Pay, we are obliged to honor that request. Copy the customer’s email address from their ticket (must be a license holding account) and visit the Erase Personal Data page in EDD. Paste the customer’s email address into the Username or email address […]