When someone from a charity or other nonprofit requests nonprofit pricing, we have two saved replies that we use to follow up. Initial reply: https://secure.helpscout.net/settings/saved-replies/260398/2445803 At WP Simple Pay, we currently offer nonprofits 65% off our regular first-year pricing. After the first year, you can re-request the 65% discount as a refund for the difference. Just […]
Users who are on ‘Pay as you Go Pricing’ with our Stripe integration will request an invoice for their paid application fees, to include in their accounting records. Invoice Creation Process Some store owners who have an Application Fee added to their Stripe transactions can request an invoice. This is the process to provide an […]
The procedures below work most of the time, and there are only issues with PayPal for the most part. You may need to ask for increased access to PayPal or ping your product team leader to make the refund in PayPal. Full Refunds *Be sure to check the date of payment to make sure that […]
WP Simple Pay (and all Awesome Motive products) offer introductory discounts for the first year of a license subscription. The introductory price for a WP Simple Pay license is 50% of its renewal price. This is to encourage new customers to try the products, and this practice is common across different business industries (e.g., web […]
When our customers complete an upgrade, from WP Simple Pay Personal ($99) to Plus ($199), for example, they are charged a cost-based proration. This means that regardless of when the upgrade is performed, the customer will be charged the price difference between the current level and the level they are upgrading to. In the example […]
NOTE: 6/11/2025, this article needs to be reviewed and possibly updated. The dispute procedure is a little different for WPSP than detailed below, although the process below is the standard AM procedure and can be followed. Stripe Disputes To open Stripe payment disputes, click on the link below: WP Simple Pay Stripe disputes Make […]